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    • Refund policy

    Returns

    Our policy lasts 30 days. If 30 days have gone by since you received your order, then unfortunately we can’t offer you a refund or exchange.

    Customers must allow at least 4 weeks for delivery from their order date before disputing an order or requesting a refund.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Cancellations must be made within 24hrs of your order, if your request for cancellation is made after 24hrs it is likely the parcel has been shipped so we can not guarantee that we can cancel the order.

    Free promotional items are not eligible for refund.


    Additional non-returnable items:
    Gift cards
    Downloadable software products
    Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    There are certain situations where only partial refunds are granted (if applicable):
    - Any item not in its original condition is damaged or missing parts for reasons not due to our error
    - Any item that is returned more than 30 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next, contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at Hello@OwlyEyewear.com

    Exchanges (if applicable)
    We will replace or refund items if they are defective or damaged at no extra cost to you within 30 days of delivery date. If you need to exchange it for the same item but different size or colour, send us an email at Hello@OwlyEyewear.com for details.


    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    The customer is responsible for writing the correct shipping address to us. If delivery fails due to the shipping address being incorrect or incomplete then we will not be able to refund you as the parcels are usually destroyed and not return to us, especially for international deliveries.

    We will replace or refund items if they are defective or damaged at no extra cost to you. To return your product, you should email us for a return address and label.

    Otherwise, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Privacy Policy

    What information do we collect?

    We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

    When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

     

    What do we use your information for?

     

    Any of the information we collect from you may be used in one of the following ways:

    • To personalise your experience (your information helps us to better respond to your individual needs)
    • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
    • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
    • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
    • To administer a contest, promotion, survey or other site feature
    • To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

     

     

    How do we protect your information?

     

    We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to?keep the information confidential.

    After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

     

    Do we use cookies?

     

    Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

    We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses

     

    Do we disclose any information to outside parties?

     

    Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

     

    Third party links

     

    Because we value your privacy we have taken the necessary precautions to be in compliance with the United Kingdom Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

    As part of the United Kingdom Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.

     

    United Kingdom Online Privacy Protection Act Compliance

     

    Online Privacy Policy Only

     

    This online privacy policy applies only to information collected through our website and not to information collected offline.

    Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms and Conditions

     

    Terms and Conditions

     

    Changes to our Privacy Policy

     

    If we decide to change our privacy policy, we will post those changes on this page.